---
title: Platform One Troubleshooting 🛜
description: In order to access Productable, users are required to have a Platform One account. This guide will help you know what is required to resolve your account issues depending on the message you are receiving.
---

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2. [Troubleshooting](https://help.beproductable.com/troubleshooting?hsLang=en)

# Platform One Troubleshooting 🛜

## In order to access Productable, users are required to have a Platform One account. This guide will help you know what is required to resolve your account issues depending on the message you are receiving.

I created an account, but I am not getting the verification email

This requires the support of the Platform One team. If you can copy the content below, fill in the necessary fields and send it to the following email ([help@dsop.io](mailto:help@dsop.io)) they will be able to verify your email for you.

“I am trying to access Productable and after I confirm my certs it says I need to verify my email but I am not getting the email verification. My email connected to my Platform One account is \_\_\_\_\_\_\_\_ and the last 4 digits of my DoD ID are \_\_\_\_\_\_\_”

#### I created an account but it says that my account is deactivated when I go to log back in

This requires the support of the Platform One team. If you can copy the content below, fill in the necessary fields and send it to the following email ([help@dsop.io](mailto:help@dsop.io)) they will be able to reactivate your account.

“I am trying to access Productable, and when I go to login, it is saying my account is deactivated. Can you please reactivate my account? My email connected to my Platform One account is \_\_\_\_\_\_\_\_ and the last 4 digits of my DoD ID are \_\_\_\_\_\_\_”

#### Updating your email with Platform One

In order to update your Platform One account, you will navigate to [login.dso.mil](http://login.dso.mil/). On this page, you will see all of your account details, and you will be able to update your email on this page. Once you save, it will send you a verification email to confirm your email address. Once confirmed, you will be able to access your Productable account.

#### Updating your email with Game Warden

Occasionally, if users update their email with Platform One, it will take time to update. In order to speed up that process, users can navigate to [login.afwerx.dso.mil](http://login.afwerx.dso.mil/) to update the email there as well. To update your email, click personal info and you will be able to save your email.

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