In order to access Productable, users are required to have a Platform One account. This guide will help you know what is required to resolve your account issues depending on the message you are receiving.
I created an account, but I am not getting the verification email
This requires the support of the Platform One team. If you can copy the content below, fill in the necessary fields and send it to the following email (help@dsop.io) they will be able to verify your email for you.
“I am trying to access Productable and after I confirm my certs it says I need to verify my email but I am not getting the email verification. My email connected to my Platform One account is ________ and the last 4 digits of my DoD ID are _______”
I created an account but it says that my account is deactivated when I go to log back in
This requires the support of the Platform One team. If you can copy the content below, fill in the necessary fields and send it to the following email (help@dsop.io) they will be able to reactivate your account.
“I am trying to access Productable, and when I go to login, it is saying my account is deactivated. Can you please reactivate my account? My email connected to my Platform One account is ________ and the last 4 digits of my DoD ID are _______”
Updating your email with Platform One
In order to update your Platform One account, you will navigate to login.dso.mil. On this page, you will see all of your account details, and you will be able to update your email on this page. Once you save, it will send you a verification email to confirm your email address. Once confirmed, you will be able to access your Productable account.
Updating your email with Game Warden
Occasionally, if users update their email with Platform One, it will take time to update. In order to speed up that process, users can navigate to login.afwerx.dso.mil to update the email there as well. To update your email, click personal info and you will be able to save your email.